Terms & Conditions

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Your Statutory Rights
The contents of our terms and conditions detailed below do not affect your statutory rights in any way.

Our Website
We reserve the right to change any of the contents of any part of this site, including these terms and conditions at any time without notice.

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Pricing Policy
We make every effort to ensure that the prices within our website are correct. Our prices will vary according to weather, seasonality and supply. You are advised to check the prices of our fish on this website before placing an order.

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Payment
Once your fish order has been packaged and is ready for dispatch by our distributors. We will require the full postcode of where the credit/debit card is registered to.

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Accuracy of delivery details
You are responsible for giving us the full name of the recipient and correct address for all deliveries, including but not limited to the postcode. These details are passed directly to our distributors once the order is placed. If our distributors are unable to deliver any order due to any error in the address, you will be charged for the error in full. Should you request that your order be left in a specific place (for example in your porch or garden shed) and the distributor cannot obtain a signature to confirm delivery of your order, it will be left at your own risk, we accept no liability for its loss or damage.

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Our Guarantee
We aim to supply fish and products of the highest standard; if you are not happy with the quality of fish and products then we will refund your money by the same method as payment was received. Whilst we make every effort to remove all bones from filleted fish, please check thoroughly that there are no bones within any fillets as no liability will be accepted by the company for any injury or loss as a result of these items.

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Cancellation of Orders
You may cancel your order at any time up to 9am on the day of dispatch. Any fish which has been sourced specially for you (by prior agreement) will be charged for in full. If we are subsequently able to sell all or part of those items sourced specially we undertake to credit you in full for the value of those items.

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Personal Details
We will not pass on any details about you to any person not directly employed by us, unless required to do so by law.

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Customer Support
You may email us on info@clarkseafoods.co.uk

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Complaints
We sincerely hope that you never have cause to complain about our service or products. Please email info@clarkseafoods.co.uk and we will get back to you as soon as possible.