Privacy Policy

1. Who We Are

Business name: Clark Seafoods
Location: Buckie, Moray, Scotland
Email: info@clarkseafoods.co.uk
For the purposes of UK data protection law, Clark Seafoods is the data controller of your personal data.

2. What Personal Data We Collect

We may collect and process the following personal data:

• Name

• Business name

• Email address

• Telephone number

• Delivery or business address

• Enquiry details submitted via contact forms or email

• Any information you voluntarily provide when contacting us

We do not intentionally collect sensitive personal data.

3. How We Collect Your Data

We collect data when you:

• Submit an enquiry through our website forms

• Contact us by email or phone

• Place or discuss an order

• Browse our website (via cookies and analytics, if enabled)
   

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries and provide quotations

• Supply seafood products and manage orders

• Communicate regarding deliveries or services

• Improve our website and customer experience

• Meet legal and accounting obligations

We only process personal data where we have a lawful basis to do so.

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – where data is required to supply products or services

• Legitimate interests – responding to enquiries, running our business

• Legal obligation – accounting, tax, and regulatory compliance

• Consent – where explicitly given (e.g. optional marketing, if applicable)
   

6. Marketing Communications

We do not send unsolicited marketing emails.
If marketing communications are introduced in future, you will always have the option to opt in or opt out, and unsubscribe at any time.

7. Sharing Your Data

We do not sell your personal data.
We may share data only where necessary with:

• Delivery partners or couriers

• Accountants or professional advisers

• Website and IT service providers (e.g. Wix)

• Legal or regulatory authorities where required by law

All third parties are required to keep your data secure and use it only for the specified purpose.

8. Data Storage & Security

We take appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access or disclosure.
Your data is stored securely and only accessed by those who need it for legitimate business purposes.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Enquiry data: up to 24 months

• Customer/order data: up to 6 years (for tax and legal reasons)

Data is securely deleted when no longer required.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent (where applicable)

Subject Access Requests are free of charge.
To exercise your rights, contact: info@clarkseafoods.co.uk

11. Cookies

Our website may use cookies to improve functionality and performance.
Cookies may include:

• Essential cookies (required for site operation)

• Analytics cookies (to understand website usage)

You can control or disable cookies via your browser settings.
If required, a cookie consent banner will be displayed.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.

14. Complaints

If you have concerns about how we handle your data, please contact us first.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk